FAQS

General FAQS

• Do you offer FREE Shipping?

  We offer FREE shipping in for all United States orders over $30. This does not include returns or exchanges. 

• Where are you located?

  We are based in New Mexico. We have fulfillment centers in New Mexico, California, North Carolina and Arizona.  We sell at local fairs and markets. Our dates and locations are posted on our Instagram. But you don’t have to wait, our products are always available from our online website.

• Where do orders ship from?

   Depending on the product, our orders are shipped out from fulfillment centers in New Mexico, California, North Carolina and Arizona.

• How long do orders take to ship?

  Up to 5 days for printed items (t-shirts). Depending on order size and what products are ordered. Custom and personalized items will require up to 5 additional production days to design and produce.

• How do I contact “A House of Saints”?

  We do not have a dedicated customer service line available at this time. However we return emails very quickly and promise to make your email a priority if you need us.  Additionally, from an email request we can set up a return phone call, by appointment.

• Do you ship to Hawaii, Canada and Australia?

  At this time, we only ship to US addresses. We are working on offering shipping to International addresses soon.

• How do I make a return?

  For online orders, we accept returns in new condition, unwashed, unaltered, and unworn for a store credit within 25 days of purchase. Our return address is Spacedust c/o AHOS, PO Box 67587, Albuquerque, NM 87193-7587.

  For your return, please:

  1. Place return items in a securely packaged envelope or box..
  2. Adhere the UPS/USPS label on the box (postage for returns is customer’s responsibility).
  3. Deliver box to one of your carrier’s facilities. To arrange a pickup from USPS, visit: www.usps.com/pickup. To schedule a pickup from UPS, visit: wwwapps.ups.com/pickup/schedule.
  4. Notify us via orders@ahouseofsaints.com about your return and desired outcome (store credit or exchange).